Clik here to view.
Customer Experience the Apple Way
You’ve probably noticed that Customer Service has become an old fashioned term. Nowadays it’s all about the “Customer Experience” led in no small part by Apple and it’s crew of blue shirted genii...
View ArticleClik here to view.
Excellent service doesn’t have to cost more
I have seen discussions in social media about whether service providers should aim to deliver excellent service, or just deliver the service they have agreed to. One side of the argument says that we...
View ArticleClik here to view.
Review: Cherwell for Outside IT 2014
Cherwell Service Management This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Samanage, ServiceNow, TOPdesk To download the full report...
View ArticleClik here to view.
Podcast Episode 10 – Self Service & Automation
In Episode 10 of the podcast Barclay Rae discusses the Self Service and automation with Simon Kent, Chief Innovation Officer at Sollertis Limited, Doug Tedder, ITSM Consultant at Tedder Consulting LLC...
View ArticleClik here to view.
A mature process doesn’t necessarily meet customer needs. A quick guide to...
Dave O’Reardon (Left) itSMF Australia Innovation of the Year award winner, and Aprill Allen (Right) – @knowledgebird Many IT leaders are already familiar with the kinds of surveys the common support...
View ArticleClik here to view.
Customer Experience the Apple Way
You’ve probably noticed that Customer Service has become an old fashioned term. Nowadays it’s all about the “Customer Experience” led in no small part by Apple and it’s crew of blue shirted genii...
View ArticleClik here to view.
Excellent service doesn’t have to cost more
I have seen discussions in social media about whether service providers should aim to deliver excellent service, or just deliver the service they have agreed to. One side of the argument says that we...
View ArticleClik here to view.
Review: Cherwell for Outside IT 2014
Cherwell Service Management This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Samanage, ServiceNow, TOPdesk To download the full report...
View ArticleClik here to view.
Podcast Episode 10 – Self Service & Automation
In Episode 10 of the podcast Barclay Rae discusses the Self Service and automation with Simon Kent, Chief Innovation Officer at Sollertis Limited, Doug Tedder, ITSM Consultant at Tedder Consulting LLC...
View ArticleClik here to view.
A mature process doesn't necessarily meet customer needs. A quick guide to...
Dave O’Reardon (Left) itSMF Australia Innovation of the Year award winner, and Aprill Allen (Right) – @knowledgebird Many IT leaders are already familiar with the kinds of surveys the common support...
View Article
